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Inbound Sales Negotiator
- Posted By: Manpower UK - Nottingham
-
Address:
- Long Row Chambers
- 31-33 Long Row
- Nottingham
- NG1 2DR
- Contact: 0115 947 0277
- Date Posted: 11th Dec 2008
- Salary: £13500 - £19990
- Location: Nottingham (NG1)
- Reference Code:
- Views Since Posting: 79
- Full Description:
Job Summary
The main focus of the role is to respond effectively to inbound customer sales calls providing the customer with full details of the benefits of our products. Providing long term customer satisfaction whilst adhering to agreed business processes and procedures. If you have previous telesales experience, good communication and listening skills, the ability to work as part of a team and an ability to meet targets and deadlines this is the role for you.
Responsibilities
· Respond positively to customer service and policy enquiries in accordance with agreed service levels, legal, regulatory and industry body codes of practice
· To understand and respond flexibly to customer needs and take responsibility for the resolution of customer enquiries or concerns in accordance with agreed guidelines and procedures
· Proactively identify and act upon opportunities to maximise customer satisfaction and to enhance their perception of company's customer service standards
· At all times present a professional, positive image to the customer/client so that the reputation of the company is maintained and enhanced
· Work effectively with team members and colleagues across the department to create a working environment that is harmonious, positive and professional in which knowledge and skills are readily shared and developed
· Be aware of and comply on an ongoing basis with the rules requirements and principles of the Financial Services Authority (FSA) and any other legal/regulatory/risk management frameworks.
· Develop self in order to maximise personal contribution to the job.
· Focus on costs process improvements and/or efficiency to contribute to the profitability of the Group.
· Reinforce the culture and core values of company through appropriate behaviours and actions.
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