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Retail Assistant
- Posted By: Adecco Loughborough
-
Address:
- 43a Pinfold Gate
- Loughborough
- Leicester
- LE11 1BG
- Contact: 01509 237048
- Date Posted: 11th Dec 2008
- Salary: £11,000
- Location: Loughborough (LE11 )
- Reference Code: CHRIS7
- Views Since Posting: 107
- Full Description:
Retail Assistant – RA
Salary starting from £11,000 Depending on experience
Reporting to the Retail Manager (RM), the Retail Assistant (RA) is the first point of contact for customers visiting there Retail Branch Network and plays an essential role as the “Face of there business” to the Customer. In this key role, the RA is responsible for providing a friendly, respectful and prompt service to all customers and for delivering an outstanding Customer Experience. In addition to providing efficient and accurate counter services, the RA generates referrals for potential new business by securing appointments for customers with Customer Interviewers, Advisors or Financial Planners.
The RA is targeted and measured on the number and type of appointments generated and the quality of customer interactions. The vast majority of activity in this role is customer facing.
Success in this role relies on the ability of the RA to conduct accurate customer transactions whilst probing to identify additional customer needs and so generate referrals. Good listening skills and the ability to question effectively are essential. A friendly, outgoing manner – a sunny disposition - and exemplary customer service skills are also critical to effective performance.
Knowledge Qualifications & Experience
• Basic understanding of FS Industry
• Basic Numeracy and Literacy
• Computer Literacy
• TCF Framework and Implementation • Maths and English GCSE or equivalent – minimum Grade C
• 1 – 2 years retail / customer facing experience strongly preferred
Behaviours (L1) Personal Attributes
• Focusing on Customers
• Communicating Persuasively
• Getting Results
• Organising and Prioritising Work
• Maximising own Performance
• Team Working • Conscientious
• Detail Conscious
• Persuasive
• Empathic
• Participative
• Sociable & Inquisitive
• Results Oriented
• Tenacious & Resilient
Special Requirements
• Must be prepared to work at other branches when required
Compliance
i) Achieve and maintain “Fit & Proper” status
ii) Comply with all regulatory requirements, both statutory and voluntary, necessary for the delivery of Branch sales targets and Branch processing
iii) Adhere to all company policies and procedures regarding Health and Safety and co-operate with Line Manager at all times
iv) Comply with Society policy and procedure relating to Money Laundering and Anti-Fraud activities
v) Comply and understand the legal and compliance requirements for your area of the business including TCF, Data Protection and Banking Code
Adecco is an equal opportunities employer
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