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Customer Care Advisor
This job has expired, and cannot be applied for.
- Posted By: Additional Resource Limited
- Address:
- Contact: 0116 2625340
- Date Posted: 18th Aug 2008
- Salary: £18000 Benefits: 25 days holiday, pension, flexible benefits option
- Location: Leicester
- Reference Code: HC2274e
- Views Since Posting: 542
- Full Description:
A professional and extremely capable customer service professional currently has a cracking opportunity to join a brand new innovative customer care team based in the Beaumont Leys area of Leicester.
As one of the largest companies in the world, their customer service centre only employs the very best to represent them and this new role would be perfect for an extremely talented customer service professional who is passionate about the quality of their service.
Initiative is the name of the game as you project manage from start to finish a diverse range of incoming calls, emails and letters for your product lines. Anything and everything will come your way from requests for product information to details on promotions, sponsorship enquiries and complaints. You will act as the main point of contact for all enquiries that come your way and you will be required to draw on your previous experience to fully research solutions and effectively manage and resolve problems. You will need to be curious, helpful, tactful, thorough and above all extremely professional as you manage all queries to final closure with consumers, retailers and business callers alike.
As a key part within this brand new team your ability to multitask is paramount and your first class customer service experience will be called upon to suggest improvements for internal processes and procedures to really get this new team off the ground!
Based within this new modern open plan office, this would be perfect for someone who is currently in a very responsible customer service role and looking to move into a more varied and interesting position. If you are keen to use your love of dealing with customers and have the confidence and initiative to become a key part of this brand new team, send your CV to me today!
Our client is offering a competitive salary, 25 days holidays, pension and other flexible benefits which makes this too good to miss!
Key experience: Previous experience within a customer service position where you have managed a diverse range of enquiries by phone, letter, fax and email.
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